Resolved -
We deployed performance and stability enhancements across our server infrastructure, and our underlying service vendor has restored availability. Key services have returned to normal with improved responsiveness. We’ll continue routine optimization and monitoring; no further impact is expected.
Oct 7, 18:13 UTC
Identified -
One of our underlying service providers is experiencing a service disruption. As a result, some Sierra platform experiences that rely on search may be slower than normal, intermittently unavailable, or return incomplete results. We are monitoring the situation closely and will post updates when available.
Oct 6, 22:24 UTC