Resolved -
Our Engineers were able to identify the cause and have asked our Clients experiencing the issue to reset their Modem/Router to flush the DNS cache associated with their network. This seems to have resolved the issue with clients that have reported the issue previously. If you need further assistance, please reach out to Support.
Sep 23, 14:55 UTC
Investigating -
We're currently investigating login issues with the Sierra Mobile app. Some users see an error prompting them to update the app and try again. If you're affected, please submit an email to support@sierrainteractive.com and include your IPv4 Address (https://whatismyipaddress.com/). Thanks for your patience and support as we work on resolving this issue.
Sep 16, 15:29 UTC