On August 25, we experienced an internal network issue within our cloud environment that disrupted our ability to serve website content for some customers. During the incident, affected websites were unavailable and displayed 500 or 404 errors when visitors attempted to access them.
Our team identified and corrected the immediate issue, restoring website availability. We subsequently identified the underlying cause and are implementing preventative changes based on our findings to ensure this specific issue does not happen again.
We appreciate our customers’ patience while our teams worked to restore service and investigate the cause of the disruption.