We're aware of an issue causing intermittent call failures in the Sierra Dialer. This is related to an active incident with Twilio, our dialer provider. We're actively monitoring the situation and will provide another update as soon as we have more information. No action is needed on your part at this time. You can also follow the incident on the Twilio Status Page (https://status.twilio.com/incidents/yc5p3bgc2sbk)
Posted Jul 28, 2026 - 15:21 UTC
This incident affected: US - Northeast Region, US - Southeast Region, US - Midwest Region, US - Southwest Region, US - West Region, and Canada.